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Truffelle Skincare Australia

Truffelle Customer Care

We’re Here to Help

Our Customer Care team is here to assist you with any questions, concerns, or issues you may have.

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Email Support 

Send us an email at sabina@truffelleaustralia.com.au and we’ll get back to you within 2 business days.

  • How often should I use The Cream?
    For best results we recommend using The Cream in the morning and in the evening as part of your skincare routine.
  • Is The Cream suitable for my skin?
    The Cream is suitable for all skin types, including sensitive skin. In fact, it contains ingredients that help soothe redness and irritation. However, if you have sensitive or allergic skin, it is always recommended to do a patch test first before trying new skincare products.
  • Who is The Cream not suitable for?
    People with scleroderma may not respond well to the active ingredient Sodium Hyaluronate. It is recommended that you seek advice from your doctor or dermatologist if you have any particular concerns. We always advise undertaking a skin patch test before general use of all new skin care products.
  • Is The Cream tested on animals?
    No. Our products are not tested on animals in the formulation process.
  • Is Sodium Hyaluronate the same as Hyaluronic Acid?
    Sodium Hyaluronate has a similar benefit to Hyaluronic Acid, but it offers better hydration due to the small molecule size being able to deeply penetrate into the skin. Sodium Hyaluronate essentially draws moisture into cells for a plumper and brighter appearance. Sodium Hyaluronate can be used alongside Hyaluronic Acid to help lock in moisture.
  • Can I put make up or sunscreen on top of The Cream?
    Yes. We are advocates for daily sunscreen use so our formulation is designed to be used under makeup and sunscreen. Just give The Cream a few minutes to fully absorb before you apply anything on top.
  • How often should I use The Eye Cream?
    For best results we recommend using twice a day in the morning and in the evening as part of your skincare routine.
  • Is The Eye Cream suitable for my skin?
    The Eye Cream is suitable for all skin types, including sensitive skin. In fact, it contains ingredients that help soothe redness and irritation. However, if you have sensitive or allergic skin, it is always recommended to do a patch test first before trying new skincare products.
  • Who is The Eye Cream not suitable for?
    People with scleroderma may not respond well to the active ingredient Sodium Hyaluronate. It is recommended that you seek advice from your doctor or dermatologist if you have any particular concerns. We always advise undertaking a skin patch test before general use of all new skin care products.
  • Can I put make up or sunscreen on top of The Eye Cream?
    Yes. We are advocates for daily sunscreen use so our formulation is designed to be used under makeup and sunscreen. Just give The Eye Cream a few minutes to fully absorb before you apply anything on top.
  • Is Sodium Hyaluronate the same as Hyaluronic Acid?
    Sodium Hyaluronate has a similar benefit to Hyaluronic Acid, but it offers better hydration due to the small molecule size being able to deeply penetrate into the skin. Sodium Hyaluronate essentially draws moisture into cells for a plumper and brighter appearance. Sodium Hyaluronate can be used alongside Hyaluronic Acid to help lock in moisture.
  • Is The Eye Cream tested on animals?
    No. Our products are not tested on animals in the formulation process.
  • How often should I use The Serum?
    For best results we recommend using The Serum twice a day in the morning and in the evening as part of your skincare routine.
  • Is The Serum suitable for my skin?
    The Serum is suitable for all skin types, including sensitive skin. In fact, it contains ingredients that help soothe redness and irritation. However, if you have sensitive or allergic skin, it is always recommended to do a patch test first before trying new skincare products.
  • Who is The Serum not suitable for?
    People with scleroderma may not respond well to the active ingredient Sodium Hyaluronate. It is recommended that you seek advice from your doctor or dermatologist if you have any particular concerns. We always advise undertaking a skin patch test before general use of all new skin care products.
  • Is The Serum tested on animals?
    No. Our products are not tested on animals in the formulation process.
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